Support
Real replies, not a bot
Email support@blackshel.com. One address, answered by a person. Most emails get a reply the same day, and everything gets one within two working days.
If you bought The Machine
Your first 30 days include direct help. Reply to your purchase email with what you are building and you get specific answers for your subject, not general advice. Send errors exactly as they appear — screenshots welcome. Setup problems are the fastest thing to fix, so do not sit on a red error message.
Common things, and the quick fix
The download link is not working
Links do not expire, but they are tied to the address you paid with. If you paid with a wallet, the receipt may have gone to an address you never check. Open your access page and use the box marked Save your permanent link to send it to an inbox you actually read. If you cannot get to the access page, email us with the address you paid with and we will send it by hand.
I cannot open the files
Unzip the download first, then install Obsidian (free, at obsidian.md), choose Open folder as vault, and pick the unzipped folder. Everything inside is plain markdown, so any text editor opens it too if you would rather not install anything.
The email never arrived
Check spam and any promotions tab first. If it is genuinely not there, email us with the address you used and roughly when you bought, and we will resend it.
I want a refund
The 14-day guarantee is action-based: build your course, put your offer page live, post ten videos, then email us those three things and you are refunded in full. The full terms are on the Terms page.
If something went wrong that is not covered by the guarantee, email us anyway and say what happened. We would rather sort it out than have you go to your bank.
What to include when you email
- The email address you paid with.
- Which product — The Manual or The Machine.
- What you were doing when it went wrong, and what you saw.
- A screenshot, if there is anything on screen worth seeing.
That is usually enough to fix it in one reply instead of four.
What support does not cover
We will help you run the system. We cannot write your course for you, review every piece of content you produce, or promise that a particular subject will sell. If you ask whether an idea is any good, you will get an honest answer, but it is still an opinion.